ADG Applications
| KEY PARAMETERS | AREAS OF OPERATION |
|---|---|
| 100+ applications | Workflow – Process & manage semi-structured data and transactions related to routine work processes |
| 150+ implementations | Document Management – Centrally store data & documents related to work processes for reference and easy access when needed |
| 1,00,000+ users | Helpdesk – Structured & automated mechanism to handle user queries & track them to resolution / closure |
| 25,000+ hits | Group Collaboration – Provision to record, store & analyze unstructured discussions happening between internal as well as external entities |
| ~100 service requests (in last 6 months) | Project Management – TrTrack the data & transactions managed above with respect to plans & timelines |
| ~200 support calls / mth | Billing and Collections – Systems to manage generation and distribution of Bills, Online access to present and past Bills & Payments and provision for online payments |
| Analytics – Process raw and semi-structured data and identify business specific action items | |
| Middleware – Systems to facilitate interfaces between diverse systems and manage semi-structured and structured data flow between systems across various platforms |
ADG (Domino) Applications
About ADG (Domino)
- Capture information from identified knowledge centres
- Store, process, manage & analyse the captured information
- Publish & spread inferences among all involved stakeholders
Over the years, we have developed considerable expertise in IBM Domino &XPages, having worked with its cutting edge features and overcome several of its limitations. Along the way, we have also successfully integrated with & extended our applications to other platforms such as MS‐Office, SAP, Java, .NET, RDBMS & COTS products.
Attendance Register
Facilitates daily attendance recording for staff based on assigned shift timings, approval & regularization of absence and transfer of time logs for salary processing.
Communication Centre
Acts as central repository for maintaining all the communications – sent to and received from the various external entities – in a structured manner. It addresses the worry of individual centric communication, problems with huge volume of mails and security concerns.
e-Library
This is a Collaborative Document Management System which supports storage, indexing, searching, viewing and distribution of image and electronic documents in a secured environment.
Generic Alerts
Functions as an alerts & reminders engine allowing definition of custom period based alerts in a highly configurable manner & mail intimations for to do items as per the defined alerts.
MOM Tracker
Allows definition of minutes of meetings & assignment of tasks to individuals for actionable items. These tasks can then be monitored & tracked to closure along with generation of MIS reports.
R Office
Single point interface with rich set of UI features for Domino based application as well as other utilities. Leverages most widely used application interface (the e‐mail client) for tapping into & creating value from the wealth of knowledge present with the workforce of any organization.
Survey Tracker
Survey Tracker is the tool used to receive the feedback from employees as well as external entities regarding various aspects of service delivery. It further publishes the results of the survey conducted which helps to identify the strong points & areas of improvements.
IT Service Request
A workflow based portal for tracking & monitoring IT service delivery in a transparent manner. It facilitates validation of IT system development requests against strategic objectives, business processes & AOP while also providing single window snapshot of project progress for business users as well as IT team. SLA based tracking & planned v/s actual analysis enables quantative inputs for resource utilization, future budgeting and planning.
i CPM
A simple & intuitive project management software allowing Project Managers to track time and manage costs throughout the project lifecycle. It offers a single point of facilities for project planning, timecard entry, progress tracking& resource utilization.
IT Helpdesk & ISO Forms
This is a tool to manage day to day IT infrastructure calls / service requests as well as its asset repository, stocks and asset indenting. It helps in keeping track of the performance through customized reports as well as through automatic escalations.
Service Register
A quick repository for upload, storage & management of quality process documents & application development process documentation in conformance with ISO 27001 & CMMi audit requirements.
Domino Admin Utilities
A set of utilities to automate & proactively streamline Domino mail & application administration related activities such as users’ e‐mail ID management (CDAP), password management (PMS & Password Reset), bulk mailing (Bulk Mail), application / server health (AppMon) & usage monitoring (Mail Monitoring), performance tuning (Mailbox Cleaner), etc .
Response Tracker
Enables handling of consumer responses originating either from a company web site or through e‐mails. Response can be categorized, tracked, escalated and replied. Tracks time for every action and provides customized MIS reports.
Online SMS Tool
Facilitates customer service representatives to quickly provide real time information to customers over mobile devices using with pre‐defined categories and standard SMS texts.
Quality Projects Tracker
Automates tracking of quality projects across various steps of defined quality standards such as Six Sigma, SGA, etc. Features include proactive reminders to facilitate compliance as per the quality standards & effective escalation / highlighting of anomalies.
Transmission Maintenance Tracker
Allows the user to automatically generate formats as per statutory requirements from time to time pertaining to equipment / line maintenance & testing of Transmission business. It helps in managing all equipment observation data at a single place easing the process of further analysis.
Transmission Operation Tracker
This application helps in automating the various observation entry formats used in Transmission business. It enables to create a paper less office as send alerts in case of non compliance.
Training Effectiveness Tracker
Facilitates mapping & analysis of an employee’s training requirements with the training programs attended by him / her and the effectiveness rating of the programs by employee & his/her immediate superior.
Budget Analysis Application
Facilitates structured submission & approval of budget by individual functions as well as centralized consolidation and budget head wise segregation for analysis.
Approval Note Tracker
Functions as an approval engine allowing definition of custom multi‐stage approval steps in a highly configurable manner & tracking of requests as per the defined approval cycle with reminders & escalations at various stages.
NBV Tracker
Tracks the entire process from finalization of budget to initiation of procurement for individual resource / service requirements by mandating need validation of every PR creation request. Business & budgetary approval through configurable workflows ensures that procurements are aligned with strategic objectives. Approved details are subsequently integrated with PR Tracker.
Scrap Note Tracker
Validates the sale process for scrap items within business hierarchy through configurable approval cycle. Validated sales requests are then sent for commercial negotiation & execution to CPG.
PR – PO Tracker
Tracks entire processing of PRs released in SAP till the creation of PO. Covers steps involved with CPG & Finance departments, vendor communication, proposal creation & approval and query resolution, thereby providing complete transparency on the status of any PR
TER Tracker
Facilitates structured & transparent technical evaluation of vendors in the procurement process through configurable setup of evaluation parameters, rating against defined parameters & approval workflow for the evaluation results within business hierarchy.
Contract Closure
Facilitates due diligence for closure of work order contracts as per organizational process & statutory requirements which can be configured as checklists & approval based workflows.
Admin Help Desk
Helps in managing general administration related calls and their resolution. Various features like automatic complaint escalation, gathering user feedback and asset management, visiting card requests makes this a useful tool for every organization.
Conference Room Booking
Helps any business to keep track of the conference room usage for every office along with monitoring of usage of the IT facilities and F&B requests. Gives customized calendar and enables easy scheduling of meetings.
Real Estate Tracker
Helps in tracking & managing occupancy and revenue inflow / outflow details of owned as well as leased offices of all ADAG group companies. Also has facility to requisition office space in existing estates with approval cycle.
Workspace Allocation System
Facilitates tracking of employee’s admin assets allocation, movement, recovery & workspace utilization by allowing online definition of office wise details & entry of workspace transactions.
ID Card Tracker
Inventory management tool for tracking issue, recovery & utilization of ID cards for on‐roll employees as well as consultants, visitors and contract staff.
Security Tracker
Facilitates tracking of all the security related incidences in the organization like strike, protests, tools down and leaflet distribution. Helps in calculation of wages of security guards based on their attendance and provides reports for such performance tracking.
Simplify
This is a scalable, reliable and auditable tool designed for effective execution & control of projects. It allows for tracking of project completion status & usage of material with facility of inspection based approval for the same.
Change of Scope Tracker
Facilitates structured entry & transparent validation of statutory, technical and financial aspects for change of scope requests in approved project execution plans, thereby enabling ease of submission & minimizing rejections / changes by regulatory authority.
LOI Tracker
Tracks the entire process from issuance of “Letter of Intent” to initiation of procurement for various resource / service requirements between project sites and corporate headquarters. Business & budgetary approval through configurable workflows ensures that procurements are aligned with overall project plan. Approved details are subsequently integrated with PR Tracker.
Invoice Tracker
Tracks processing of payable as well as chargeable invoices & vouchers with provision to define invoice details & their approval in a fully configurable manner.
Toll Plaza Vehicle Billing
Toll Plaza Vehicle Billing
Integrates vehicle utilization details tracked through GPS / GIS with billing of outsourced vehicles. Provides facilities for site approval of excess utilization, consolidation for monthly billing at corporate headquarters & online interface with SAP for service entry creation
Letter Tracker
Facilitates tracking & timely closure of time‐bound letters & communications with regulatory and statutory authorities.
Competency Based Testing
This is a tool to manage competency based tests. Acts as a central repository to store and archive questions bank, to results of different tests conducted and generate report cards. It provides 4 different modes of conducting test viz. Notes Client based, web based, offline and OMR based. The test can be configured to have options for negative marking as well as to provide hints.
Sanjeevani
Facilitates personnel of Medical department to record the activities such as : Issuing fitness certificate to employee, Hospitalization benefits processing, Accident /Injury on duty recording, Periodic & Annual Health Check‐up records and OPD/Consultation records.
Development Centre
Tool for HR executives and the organization employees in developing leadership capabilities of emerging leaders. It empowers to efficiently evaluate the competency level of the candidates and form Centre of Excellence, developing the next generation of leaders for the organization.
Mail Communication Centre
Functions as a preliminary workflow engine allowing definition of basic rule based workflow steps & processing requests as per the defined workflow cycle with features for configurable reminders & mail intimations at various steps in the workflow cycle.
Common DB
A centralized database intended as a single window for all attributes & facilities of an employee, it is also integrated with all applications handling an employee’s office transactions for exchange of various attributes, thereby ensuring that the employee attributes remain updated at all times.
Law Suit Tracker
Store details of legal suits filed by consumers, regulatory, employees and other parties on the organization and vice versa. Trigger alerts when certain (pre‐scheduled) events are due & ensures that they are not missed.
Regulatory Calendar
A single window approach for CEO Office to maintain details of regulatory matters across all lines of business, assign responsibilities, get relevant documents uploaded before hearing & manage progressive status updates. Application triggered alerts & escalations facilitate timely completion of activities
Petty Cash & Invoice Processing System
Tracks processing of payable as well as chargeable invoices & vouchers with provision to define invoice items & their approval (up to 5 levels) in a fully configurable manner. Allows year wise processing of chargeable invoices.
HT Management
Facilitates recording of HT metering jobs details & tracking of incidences / abnormalities from substation visits.
Issue Log Tracker
An entry level complaint management application with basic features to log a complaint, categorize it & allocate experts based on pre‐defined complaint types, update status of the complaint & mark it as resolved. Integrated with email based alerts & reports for pendency tracking
Corp. Comm. Media Directory
An out‐of‐the‐box contacts application for Corporate Communications team to maintain contact details of various media representatives and communicate with them.
ADG (.Net and Java) Applications
About ADG (.Net and Java)
Development of software systems using Java and .Net platforms.
The systems developed are high availability, high accessibility, thin client, centrally hosted solutions; custom developed and tailored as per user requirement to serve specific business objectives.
The applications also have rich and seamless integrations with other systems such as SAP, OMS, IVR, GIS, and SCADA. The team is involved in development of solutions catering to both internal RInfra users as well as external RAPDRP clients.
Mumbai Internet Self Service
Portal for consumers of Mumbai Distribution with facility for Viewing details of current bill, Download present and past bills, make online payments for Energy Bill, VDS and Security Deposit, View Meter Reading details, and register for Online Services such as Paperless bill, twitter alerts, and outage details.
E‐bill Application
System to facilitate Generation, Scheduling and Monitoring of the E‐bill process. System generates PDF bills and sends them to consumers via email as per their billing cycle. The company employees have a facility to monitor the process and schedule the sending activity.
Web Portal for CSPDCL
This is a web portal developed for the Chattisgarh Power Distribution Company under the RAPDRP project. It has facility for consumers to avail of various online services related to Billing, Payment, Customer Service, etc. and also has various facilities for employees to manage company activities like tendering and recruitment.
Web Portals for NBPDCL and SBPDCL
These are web portals developed for North Bihar and South Bihar Power Distribution companies under the RAPDRP project. They have various self service options for the consumer to avail services for Billing, Payment, complaints, new connections, etc as well as a comprehensive suite of applications for the employees to manage the content in the portal, manage consumer complaints and track vendor payments.
SMS Services
This is a central SMS processing application which serves the SMS sending requirements of various other applications/functions such as SAP, OMS, CMS, HR and Reliance Cement. The application supports both real time and bulk SMSs with an architecture designed for speed and scalability.
Network Change Management (17.5)
The portal is designed to manage changes in HT and LT network of RInfra. Each and every change in the network is tracked in a systematic manner and the information is used to update other dependant systems after multiple levels of approval and verifications.
Complaint Management System
- System to facilitate registration and management of No Supply, General and Environment complaints.
- Interfaces with IVR for complaint registration/enquiry over phone.
- Interface with ISU to get consumer details in real time along with Outage Information.
- Interface with OMS to manage and resolve complaints.
Issue Log System
- System to track and manage SAP issues and queries.
- Assign, Transfer of issues to team members, team leaders across various teams.
- Manage Development and Quality testing before transport to production.
- Management of Transport Requests for transfer of new developments to Production servers.
Bill Delivery and Tracking System
- Tracking of paper bill from dispatch till delivery to consumers.
- View current status of the delivery.
- Ensures delivery in timely manner along with Proof of Delivery.
- Direct control of Reliance over delivery agencies.
Final Bill Tracking System
- The system is designed to keep track of final bills dispatched to various agencies and their delivery to consumers.
- The project maintains track of all dates such as date of handing over details, dispatch date, delivery date, date of completion, proposed due date.
- Various monitoring parameters such as Bill and Book status, Agency/Delivery Boy performance, Log reports etc are facilitated.
Network Management System
- Tracking system for Outages to maintain the network reliability.
- System supports the functionality to issue permits, manage load transfer, intimate outage information to other stakeholders and manage planned activities.
- Integration with SAP R/3 System to generate notification
Safety and Quality Audit System
- System to facilitate Audit of site activities and raise non‐conformities in case of violation of Safety and Quality parameters.
- Automated communication of non‐conformities to respective process owners and their HODs for corrective action.
- Process for validation of corrective action, tracking of actions and Root Cause Analysis for deviations.
Out calling Systems for Collections and Feedback
- System designed for Call Center to call consumers with outstanding payments and track interactions.
- View outcall ratio, payment done, promise to pay, unsuccessful reasons etc.
- Capture customer feedback based on SMS received and call dissatisfied customers.
Document Management System
- Web based system to facilitate sharing of documents across project teams based on access rules, projects and user groups.
- Password protected access along with defined rules, management of file versions, etc.
- Configurable access based on Project requirement and access levels.
Transport Management System
- Management of vehicle allotment to user on the basis of requests received from SAP, mail, phone
- Management of company vehicles maintenance servicing, PUC, Insurance, etc.
- Managing company driver attendance, Fuel Consumption reports, etc.
Carpool System
- Web based system designed to facilitate sharing of vehicles amongst the company employees.
- System supports car owners to offer rides and allows other interested employees to view the available rides and request seats.
- System supports SMS based notifications and integrations with SAP HR.
PDA Application
- System designed to facilitate access to SAP Information from the site using a PDA/Tab/Mobile.
- Seamless integration with SAP allows INC Department users to log into the system using their SAP Login credentials and view INC Open Orders and update the same in real time using a hand held device.
Company Information System
- Web portal designed for the Company Secretarial Department for ease of maintaining and searching information related to group companies.
- Functionality to manage information such as Shareholding, Auditor, Director, Board committee, Company Secretary etc. and manage changes in company name, registered office, authorized capital and maintain history of the same.
- Facility to upload document like ROC Forms, Annual report, different type of minutes and easy retrieval of the same as and when required.
Online New Connection
- Portal for new consumers of Reliance Energy to apply for a connection, submit supporting documents, make payments and track the application
- Integrated with SAP ISU for real time new connection process trackin.
CSDOT System
- Integrated System to manage process flow related to Legal, Real Estate and BNP Departments.
- Facility to track and manage Legal Documents, generate new documents based on Site and Case requirements and track pending cases
1 Phase and 3 Phase Meter Analytics
- System designed to Analyse single phase and three phase meter data and identify possible theft cases.
- Filtration engine based on logic as defined by business and automated mailing of suspect cases.
Vigilance System
- System to store and manage images captured during vigilance activity.
- Interface with ISU to retrieve Vigilance Order details.
- Multi level access for retrieving and uploading images based on user roles.
Real Time Monitoring System
- System designed for monitoring of various real time parameters under ABT (Availability Based Tariff)
- The information critical to the monitoring process is presented in a tabular as well as a graphical format for quick decision-making.
- Facilitates display of historical data for analysis as well as reports to display Temperature, Rainfall, and humidity weather parameters critical for forecast.
Energy Reports System
- System to track daily energy exchange (active & reactive) at various metering points within REL network at Generation, Transmission & Drawl level.
- Analytical reports to view energy data for any date, week, month as well as for individual metering points, quarter, year for total system.
Final Balancing & Settlement Mechanism System
- Portal designed for accounting & settlement of Power purchase.
- Facility to upload and compare measurement of energy at all Generation‐Transmission and Transmission‐Distribution interfaces.
- Facilitates compilation of schedules for all Gencos, Discoms and other open access users and Reporting of Power purchase positions of all utilities along with rates.
Spot Bill Middlewarefor CSPDCL and BSPHCL
- Software to manage exchange of Billing and Metering data between SAP ‐ ISU and hand held Spot Bill machines.
- Role and location based access with functionalities to control and monitor data transfer, allocate MRU files to devices, allot devices to users and monitor the billing efficiency.
- Online interfaces to transfer data from middleware to machine and vice versa
- Interfaces to expose SAP billing data to Android devices for Mobile billing and vice versa
IVR Interface programs
- Interfaces with IVR system to manage the following services:
- Complaint Registration, Information about Outage, Last Payment Enquiry, Latest Bill Details, Duplicate Bill Request, Bill not Received Complaint, Various Forms Request, etc.
- Interface with Android to facilitate registration of No‐Supply complaint from Android App.
SAP Interface Web Services
- Middleware to enable various third party applications to exchange data with SAP.
- Interfaces developed to facilitate language independent XML based data exchange for Delhi and Mumbai SAP Systems including ISU, ECC and SRM systems
Interfaces for Payment Vendors
- Interface to provide Bill Details to external Payment Vendors like PayTM, Oxigen, Suvidha, Atom etc. to enable consumers to use these channels for Bill Payments
- Real time Payment/Consumer details from SAP System along with relevant checks
- Case based generation of payment receipts and reconciliation of payments received in SAP Billing System.
Batch programs for ADLABS and SAP HR
- Background applications for various business processes such as attendance system data transfers, SMS based Leave Approvals, SMS intimations for various HR Activities, etc.
- Background applications for ADLABS to manage file transfers for SAP Accounting.
Middleware for RETL –SAPIntegration
- Middleware System designed for integration of Reliance Energy Trading Ltd (RETL) operations with SAP ECC.
- System facilitates interfaces for upload of Power purchase agreements, Open Access operational requirements, calculation and upload of scheduled energy, etc.
SLDC settlement system
- Middleware system designed for calculation and identification of variance in TATA and REL meter reading data.
- System assists operators in identifying Unit differences, mismatch in consumers and unbilled records.
Toll Data Interface
- Background system designed for integration of Toll Collection system of Rinfra Roads Business with SAP ECC.
- System accesses the Toll Collection System data at each toll plaza, formats the data as per requirement and send the same to SAP ECC for reconciliation.
GreenHome
- IWeb Portal to facilitate RInfra employees to avail various promotional offers for energy efficient home appliances offered by different vendors. Employees can browse products on offer, view details and place orders.